Privacy Policy
Please ensure that this Privacy
Policy is perused by You before availing any services from Us. This Privacy
Policy shall be updated from time to time and to stay abreast with our methods
of using Your information and protecting Your privacy, please keep reviewing this
Policy.
EORDER FZ-LLC, company with its
registered office at RAKZ, Ras Al Khaimah, United Arab Emirates (“Company”,
"We", "Us", "Our" and terms of similar meaning)
is committed to protecting your privacy. This Privacy Policy shall apply to the
Users, Delivery Partners, Merchants (as defined in the Terms of Use). For the
purposes of this Privacy Policy, the Users, Delivery Partners, Merchants (as
defined in the Terms of Use) shall together hereinafter be referred to as
“You”, “Your” or “Yourself”.
The Company has adopted this Privacy
Policy to set out the manner in which personal data and other information is
collected, received, stored, processed, disclosed, transferred, dealt with and
handled by the Company in relation to Your use of our Services(defined below)
through the website www.e-order.ae (“Website”) or the mobile application eOrder.ae
(“App”), (collectively referred to as the “Platform”) or initiating or
undertaking any transaction on the Platform. The Platform may contain links to
other websites. This Privacy Policy does not apply to information that You
provide to, or that is collected by, any third-party through the Platform, and
any third-party websites that You access or use in connection with the Services
offered on the Platform. Company shall not be liable for and has no control
over the practices and content of any such third party website.
Please read the Privacy Policy
carefully before using or registering on the Platform or accessing any
material, information or availing any services (“Services”) through the
Platform. By clicking on the “I accept” button on the landing page, You accept
this Privacy Policy and agree to be legally bound by the same. If You do not
agree to the Privacy Policy, please do not use or access the Platform.
This Privacy Policy is incorporated
into and subject to Our Terms of Use (“Terms”) and shall be read harmoniously
and in conjunction with the Terms. In the event of any conflict between the
Terms and this Privacy Policy, the provisions of the Terms shall supersede the
Privacy Policy. All capitalized terms not defined under this Privacy Policy
shall have the meaning ascribed to it under the applicable Terms.
Please feel free to direct any
questions or concerns regarding this Privacy Policy by contacting Us through
this Platform or by writing to Us at cs@eorder247.com.
1. Our Statement of Privacy Practice
Your information is collected and
processed in accordance with the terms and conditions of this Privacy Policy.
2. Collection of Information
2.1.1 In order to enhance the user
experience and provide Our Services, Company collects information about You
from two sources: (i) information You affirmatively and voluntarily give to us;
and (ii) information automatically collected when You visit Our Platform or use
any of Our Services.
2.1.2 Information You give Us: In
order to provide Our full range of Services, We may collect the following types
of information from You (as applicable) including but not limited to: Your
name, gender, email address, mobile and/or telephone numbers, service address,
date of birth, profile picture, contact details of people You refer to Us and
other information about the service address that You give us, information
provided by You while initiating and running a task, including, without
limitation: search words, location, products or services being sought, reviews,
rating, order details and history, pictures of items ordered or for which a
task is run and all chat history, etc. We may further collect medical
information in the form of medical prescriptions or other similar such
documents from You, depending on the nature of product or service sought
through the Platform, to initiate a transaction on the Platform, and share such
information on a need to know basis and upon request with the Merchants
selling/providing such product or services to You. We may ask You to provide
additional information about Yourself on an optional basis. We may ask You for
certain financial information, including credit card account data or other
payment method data, to process payments for some of Our Services. We currently
do not store any financial information provided to Us. We may also enable
features which require Our access to Your address book, calendar, photo gallery
etc. If you sign up as a Merchant or Delivery Partner, We may also collect
location details, copies of government issued identification documents,
statutory registrations, other KYC details, call and SMS details. Additionally,
if You are a Delivery Partner, We may also collect certain health related
declarations (including body temperature, symptoms such as fever, cough, cold
and other health conditions). We may also collect the information for a third
party as provided by You pursuant to a referral program on the Platform(such as
name, contact details, etc). We may also ask You to provide any other personal
information which You give us in connection while booking a service or is
relevant to customer surveys and/or offers available on the Platform. All such
information shall be collectively referred to as “Personal Information”.
2.1.3 Non-Personal Information: When
You visit the Platform, We may collect certain non-personal information such as
Your internet protocol address, operating system, browser type, internet
service provider, aggregate user data, browser type, software and hardware
attributes, pages You request, number of click, search history and result
selected, active seconds or minutes on the Platform, frequency of Your visit to
the Platform, the date and time of Your visit to Platform or use of the
Services and cookie information, etc. This type of information does not
identify You personally.
2.1.4 Automatic Information: We
receive and store certain types of information whenever You access Our
Platform. We use "cookies" (a small file containing a string of
characters that uniquely identifies Your browser) and We obtain certain types
of information when Your web browser accesses the Platform. These server logs
may include information such as Your web request, Internet Protocol address,
browser type, browser language, the date and time of Your request, information
about Your internet connection and web beacon information. We use cookies
primarily for user authentication but may also use them to improve the quality
of Our Services by storing user preferences and tracking user trends. Further,
the Company may also collect information about Your preference and settings
such as time zone and language, Your searches and the results You selected from
the searches.
2.1.5 Device: When and if You
download and/or use Our Platform through Your device, We may receive
information about Your location and Your device, including a unique identifier
number for Your device, device model, operating systems, versions, software,
file names, advertisement identifiers and mobile network information. We may
use this information to provide You with location-based Services including but
not limited to search results and other personalized content. When You use the
Platform through the telecommunication device, we collect Your location data.
If You permit the Platform to access Your location through the permission
system used by Your mobile operating system, We may also collect the precise
location of Your device when the App is running in the foreground or
background. We may also derive Your approximate location from Your IP address.
2.1.6 User communications: When You
send emails or other communications to Us, We may retain those communications
in order to process Your inquiries, respond to Your requests and improve Our
Services.
2.1.7 Other Parties: We may receive
information about You from third parties, such as other users, partners or our
affiliated companies or if You use any of the other websites/apps We operate or
the other services we provide. If You are a Merchant, Delivery Partner, We may,
additionally record your calls with Us for the Services provided using the
Platform, SMS details, receive feedback and rating from other users.
2.2 On receiving personal information
about our Users, You no longer remain anonymous to Us. We may use this
information to do internal research on our demographics, interests, and
behaviour to better understand, protect and serve You better. This information
is compiled and analyzed on an aggregated basis and in a manner that does not
personally identify You. We indicate fields that are mandatorily required to be
filled and fields that are optional. You may decide whether or not to provide
such information to Us.
2.3 You may choose not to provide us
with any Personal Information or information as required to complete your
tasks/transactions initiated on Your Platform. If We do not receive information
required for Your tasks, a Delivery Partner or Merchant may choose not to
complete Your task/transaction initiated on the Platform.
3. Additional Information
When You use Our services, We may
collect information about You, with Your permission, in the following general
categories:
3.1 Address Book: For certain
features, We will need access to Your address book on Your device. If You
permit Us to access Your address book, We may access and store names and
contact information from Your address book to facilitate certain service
features on the App.
3.2 Transaction Information: We collect
transaction details related to Your use of Our Platform, including the type of
service requested, date and time the service was provided, amount charged, and
other related transaction details. Further, We may also collect personal
information of third parties who are not registered on the Platform, including
names, telephone numbers and addresses, for the limited purpose of completing
the transaction initiated by You on the Platform.
4. Use of Personal Information
4.1 The information collected by Us
through our Platform maybe used inter alia for the following purposes:
(a) To allow You to use Services on
the Platform and to carry out Our obligations arising from any contracts
between You and Us.
(b) To allow You to undertake or
initiate any transactions on the Platform
(c) For internal record keeping of
the Company.
(d) To improve our Services.
(e) To improve Your usage of the
Platform, to manage Your Account, etc.
(f) To process payments with respect
to transactions initiated on the Platform.
(g) To respond to Your comments,
reviews and questions, provide customer support and better Service.
(h) To communicate important notices
or changes to the Services provided by Company on the Platform, use of the
Platform and the terms/policies which govern the relationship between You and
the Company.
(i) For internal purposes of the
Company such as enhancing security of the Platform, auditing, testing,
troubleshooting, data analysis and research conducted either
indirectly/directly by Company.
(j) For promotion and marketing
purposes by Company.
(k) To track the order status,
processing and delivery as applicable to You.
(l) For collating Your feedback,
providing offers, doing surveys and conducting research on Our user base for
usage and improvement of Services.
(m) For any other purposes with Your
consent.
4.2 From time to time, we may use
Your information to customize, develop, improve the Platform according to your
interests
4.3 We may use personal information
to resolve disputes that may arise with the use of Our services on the
Platform, help promote a safe service to You on the Platform, measure consumer
interest in Our services, customize Your experience, detect and protect Us
against error, fraud and other illegal activity, enforce Our terms and conditions.
4.4 We identify and use your IP
address to help diagnose problems with our server, and to administer our
Platform. Your IP address is also used to help identify You and to gather broad
demographic information
4.5 We shall be entitled to retain
Your Personal Information for such duration as may be required for the purposes
specified hereunder and shall be used Us only in consonance with this Privacy
Policy.
5. Sharing of Personal Information
5.1 We share Your information with
third parties and third-party service providers, promotion and marketing
partners, consultants, research firms, business partners including merchants,
vendors or insurance service providers, for supporting Our business, to carry
out Your service requests and fulfil such service requests.
5.2 We may also share your
information with third party payment service providers like payment gateways,
payment aggregator and other payment service providers for the purpose of
fulfilling Services to you.
5.3 We may disclose Your personal
information if required to do so by law or when We believe that such disclosure
is appropriate to comply with law or in the good faith belief that such
disclosure is reasonably necessary to respond to subpoenas, court orders, or
other legal process. We may disclose personal information to law enforcement
offices, third party rights owners, or others in the good faith belief that
such disclosure is reasonably necessary to enforce our Terms or Privacy Policy;
respond to claims that an advertisement, posting or other content violates the
rights of a third party; or protect the rights, property or personal safety of
our Users or the general public.
5.4 Company may need to disclose Your
information, to (i) protect and defend the rights or property of the Company,
including to enforce Our agreements, policies, and Terms and; (ii) protect the
personal safety of You, the Company, its members and employees, or any person,
in an emergency; and (iv) protect Company from incurring any legal liability.
In such an event Company shall be under no obligation to specifically inform
You or seek Your approval or consent.
5.5 Any content or personal
information that You share or upload on any current or future publicly viewable
portion of the Platform (on discussion boards, in messages and chat areas,
etc.) will be publicly available, and can be viewed by others.
5.6 If You provide a mobile phone
number and/or e-mail address, the Company, or other parties registered on the
Platform may call You or send You communications in relation to Your use of the
Platform or Your any transaction initiated by You on the Platform. We and our
affiliates will share/transfer some or all of the collected information
(personal or otherwise) with another business entity should We (or our assets)
plan to merge with, or be acquired by that business entity, or reorganization,
amalgamation, restructuring of business, in connection with or during
negotiation of any merger, financing, acquisition, bankruptcy, dissolution,
transaction or proceeding. Should such a transaction occur, that other business
entity (or the new combined entity) will be contractually bound to comply with
the terms of this Privacy Policy.
5.7 We do not disclose personal
information about identifiable individuals to advertisers, but We may provide
them with aggregate and/or anonymized information about You and other
registered Users, Delivery Partner, Merchants to help advertisers reach the
kind of audience they want to target. We may make use of the information We
have collected from You to enable Us to comply with our advertisers' wishes by
displaying their advertisement to that target audience.
6. Transparency and Choice
6.1 Your acknowledgement. All
information disclosed by You shall be deemed to be disclosed willingly and without
any coercion. No liability pertaining to the authenticity/genuineness/
misrepresentation/ fraud/negligence, etc. of the information disclosed shall
lie on the Company nor will the Company in any way be responsible to verify any
information obtained from You.
6.2 Withdraw consent. You may choose
to withdraw Your consent provided hereunder at any point in time. Such
withdrawal of the consent must be sent in writing to cs@eorder247.com. In case You do not provide or later withdraw Your consent, We reserve
the option to not allow You to undertake any transaction on the Platform or
access the Service available on the Platform for which the said information was
sought on the Platform. However, if You are a part of any on-going transaction
on the Platform, We reserve the right to retain all your information until
completion of the transaction. Further, You acknowledge and agree that in case
of such withdrawal of Your consent, the Company reserves the right to store Your
information in an anonymized form such that the information stored will not be
attributable to you or identify You in any manner whatsoever. The Company shall
complete the anonymizing the data within 30 days from the date of withdrawal of
consent.
6.3 Rectification: You represent and
warrant that any and all information, including but not limited to Your
Personal Information is absolutely correct and complete in all aspects. You
further undertake to immediately update any change or variation of Your Personal
Information on the Platform by sending Us a request in writing to cs@eorder247.com to rectify or update Your Account. Once You send us an email to Us, You
agree to comply with the instructions as may be provided/communicated by Us.
7. Information Safety
All information is saved and stored
on servers, which are secured with passwords and pins to ensure no unauthorized
person has access to it. Once your information is in Our possession We adhere
to strict security guidelines, protecting it against unauthorized access.
Company shall take reasonable steps to help protect Your rights of privacy and
Your information (personal or otherwise) in an effort to prevent loss, misuse,
unauthorized access, disclosure, alteration, or destruction of such
information, in compliance with the applicable laws. You expressly consent to
the sharing of Your information with third party service providers, including
vendors, Merchants, insurance agents and insurers, promotion and marketing partners,
consultants, research firms, business partners, financial service providers,
payment gateways, to process payments and manage payment card information.
Company does not itself store Your payment card account information, and does
not have direct control over or responsibility for Your payment card account
information. Hence, Company cannot guarantee that transmissions of Your payment
card account information or personal information will always be secure or that
unauthorized third parties will never be able to defeat the security measures
taken by Company or Company’s third-party service providers. Company assumes no
liability or responsibility for disclosure of Your information due to any
reason, including but not limited to errors in transmission, unauthorized
third-party access, or other causes beyond its control. Although we shall try
our best to protect Your data we cannot take any guarantee for the security of
Your data transmitted through the Platform. You play an important role in
keeping Your personal information secure. You shall not share Your user name,
password, or other security information for Your account with anyone.
“All credit/debit cards details and
personally identifiable information will NOT be stored, sold, shared, rented or
leased to any third parties”.
8. Public Posts
If the Platform permits You, You may
provide Your feedback, reviews, comments, etc. on the Platform on Your use of
the Platform and/or in relation to any transactions on the Platform on any
portion of the Platform that is publicly viewable (“Posts”). In such an event,
(i) Your Posts shall have to comply with the conditions relating to Posts as
mentioned in the applicable Terms of Use and applicable law; and (ii) the
Company shall have an unconditional right to remove and delete any Post or such
part of the Post that, in the sole opinion of the Company, does not comply with
the conditions in the applicable Terms of Use or applicable law. All Posts
shall be publicly accessible and visible to all Users of the Platform. Company
reserves the right to use, reproduce and share such Posts for any purpose at
its discretion. If You delete Your Posts from the Platform, copies of such
Posts may remain viewable in archived pages, or such Posts may have been copied
or stored by other Users.
9. Choice/Opt-Out
We provide all Users with the
opportunity to opt-out of receiving non-essential (promotional,
marketing-related) communications from Us on behalf of our partners, and from
Us in general, after providing Us with personal information. If You want to
remove your contact information from all lists and newsletters, please contact cs@eorder247.com. If You opt out, the Company may still send You non-promotional
emails/communications, such as emails/communications with respect to the
Platform and Your account and related transactions.
10. Third Party Link
10.1 You hereby acknowledge and agree
that when You use the Platform, there may be certain links which may direct You
to other websites or applications not operated/maintained by the Company or
third-party advertising companies to serve advertisements when You visit our
Platform (“Other Sites”). These companies or third-party platforms may use Your
information (not including Your name, address, email address, or telephone
number) about Your visits to this and other Platform in order to provide
advertisements about services of interest to You. This Privacy Policy does not
apply to information that You provide to, or that is collected by, any Other
Site through the Platform, and any Other Site that You access or use in
connection with the use of the Platform. The manner in which Your information
is collected, received, stored, processed, disclosed, transferred, dealt with
and handled by such Other Site(s) is governed by the terms and conditions and
privacy policy of the respective Other Site(s). The Company urges You to
acquaint yourself with the terms and conditions and privacy policy of every
such Other Site(s)
10.2 The Company hereby expressly
disclaims all liabilities with respect to the manner in which the Other Site(s)
collects and/or uses Your information. On the Platform, there may be third
parties who advertise their products and/or services. Such third parties may
place or recognize a unique "cookie" on Your browser and may use
information about Your visits to Our Platform and other websites in order to
provide advertisements about goods and services of interest to You. We shall,
in no event, be liable for any unauthorized or unlawful disclosures of Your
personal information or any other information made by advertisers, who are not
subject to Our control
11. Complaints/ Grievances
In case of any dissatisfaction in
relation to the Platform, You shall first file a formal complaint with the
customer service of the Company, prior to pursuing any other recourse. The
complaints can be lodged at cs@eorder247.com, and upon lodging a complaint You
agree to provide complete support to the customer service team with such
reasonable information as may be sought by them from You. The decision of the
Company on the complaints shall be final and You agree to be bound by the same.
12. Changes to our Privacy Policy
We reserve the unconditional right to
change, modify, add, or remove portions of this Privacy Policy at any time,
without specifically notifying You of such changes. Any changes or updates will
be effective immediately. You should review this Privacy Policy regularly for
changes. You can determine if changes have been made by checking the “Last
Updated” legend above. If we make any significant changes we will endeavour to
provide you with reasonable notice of such changes, such as via prominent
notice on the Platform or to your email address on record and where required by
applicable law, We will obtain your consent. Your acceptance of the amended
Privacy Policy / Your continued use of our services after we publish or send a
notice about our changes to this Policy shall signify Your consent to such
changes and agreement to be legally bound by the same.
“All credit/debit cards details and personally identifiable
information will NOT be stored, sold, shared, rented or leased to any third
parties”.
“The Website Policies and Terms & Conditions may be
changed or updated occasionally to meet the requirements and standards.
Therefore the Customers’ are encouraged to frequently visit these sections in
order to be updated about the changes on the website. Modifications will be
effective on the day they are posted”.