Terms & Conditions

User Terms

These terms of use ("Terms of Use") mandate the terms on which users ("You" or "Your" or "Yourself" or "Users") interested in browsing or availing eORDER Services (defined below), and accessing the platform www.e-order.ae and the mobile application owned and operated by EORDER FZ-LLC ("eORDER") collectively referred to as, the "Platform" connects with the merchants registered on the Platform ("Tied-up Merchants"), and with delivery partners ("Delivery Partners") to avail the eORDER Services.

Please read the Terms of Use carefully before using the Platform or registering on the Platform or accessing any material or information through the Platform. By clicking on the "I Accept" button, You accept this Terms of Use and agree to be legally bound by the same.

Use of and access to the Platform is offered to You upon the condition of acceptance of all the terms, conditions and notices contained in this Terms of Use and Privacy Policy, along with any amendments made by eORDER at its sole discretion and posted on the Platform from time to time.

For the purposes of these Terms of Use, the term 'eORDER' or 'Us' or 'We' refers to EORDER FZ-LLC. The term 'You' refers to the user or visitor of the Website and/or App. When You use our services, You will be subject to the terms, guidelines and policies applicable to such service and as set forth in these Terms of Use. As long as you comply with these Terms of Use, We grant You a personal, non-exclusive, non-transferable, limited privilege to enter and use our Platforms and services.


1. Registration:

a. You shall be permitted to access the Platform, avail the eORDER Services and connect with Merchants and Delivery Partners on the Platform only upon creating an Account (as defined below) and obtaining a registration on the Platform. Your ability to continue using the Platform, eORDER Services is subject to Your continued registration on the Platform. You will be required to enter Your personal information including your name, contact details, valid phone number while registering on the Platform.

b. As a part of the registration, You may be required to undertake a verification process to verify Your personal information and setting up the Account.

eORDER shall have the right to display the information, feedback, ratings, reviews etc. provided by You on the Platform. You agree and accept that as on the date of Your registration on the Platform, the information provided by You is complete, accurate and up-to-date. In the event of any change to such information, You shall be required to promptly inform eORDER of the same, in writing, at least 1 (one) week prior to the date on which such change shall take effect. You acknowledge and accept that eORDER has not independently verified the information provided by You. eORDER shall in no way be responsible or liable for the accuracy or completeness of any information provided by You. If You provide any information that is untrue, inaccurate, not current or incomplete, or eORDER has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, eORDER reserves the right to suspend or terminate Your Account (defined below) and refuse any and all current or future use of the Platform (or any portion thereof) at any time.

2. eORDER Services:

a. The Platform provides You with the following services ("eORDER Services"):

i. It allows You to connect with Merchants and Delivery Partners.

ii. It allows You to view the items/services ("Items") listed on the Platform by the Tied Up Merchants.

iii. It allows You to purchase Item(s) from the Tied-Up Merchants listed on the Platform and allows You to get the Items delivered to You through Delivery Partners;

iv. It allows You to give ratings, write comments and reviews about Delivery Partners and Merchants;

v. It facilitates improvement in the quality of the services provided by eORDER on the Platform based on User ratings, reviews and feedbacks provided on the Platform.

b. eORDER may, at its absolute sole discretion, add, modify, upgrade, extend, withdraw or obsolete any of the eORDER Services listed above from time to time. eORDER does not provide any guarantee to You that the eORDER Services will be made available to You at all times.

c. You hereby agree and acknowledge that eORDER is only a facilitator between You, the Merchants and Delivery Partners (as the case maybe) and eORDER only provides You with access to the Platform to connect with Merchants and Delivery Partners for You to initiate transactions on the Platform. You hereby agree and acknowledge that eORDER will not be a party to any of the transactions that are initiated by You through the Platform and eORDER shall not be liable in any manner or incur any liability with respect to the services performed by the Merchants or the Delivery Partners, as the case may be. Further, You hereby agree and acknowledge that eORDER shall not be liable for the conduct, acts and omissions of the Merchants (including their employees and consultants) and Delivery Partners in the course of providing their services to You, or for any loss or damage to the Item or otherwise caused to You as a consequence of or in relation to the services being provided to You by the Merchants or the Delivery Partner, as the case may be.

d. You shall be eligible to avail the eORDER Services as per applicable laws. If You are purchasing any medicinal product, using the Platform, for which You are required to have a valid prescription from a medical practitioner, You shall, ensure that physician, as far as possible, prescribe drugs with generic names and he / she shall ensure that there is a clear prescription and will upload the same on the Platform, while initiating a transaction with respect to the same on the Platform. Failure to do the same, shall result in cancellation of the transaction. Only upon verification of the medical prescription, will You be able to avail the eORDER Services for purchasing the required medicines.

e. You shall not initiate any transaction for any Item on the Platform which is illegal, immoral, unethical, unlawful, unsafe, contains harmful substance and is in violation of this Terms of Use and applicable laws. You specifically agree that You shall not initiate any transaction on the Platform for the purchase or delivery of any alcoholic beverages, narcotic drug or psychotropic substance, etc. Further, You hereby acknowledge and agree that eORDER shall not be liable for any indirect, direct damage or loss, cost, expense incurred by You in relation to the transactions initiated by You on the Platform.

f. eORDER does not check or verify the packages that are being picked up and dropped off on behalf of You or the Items that are being delivered to You by the Delivery Partner, and therefore eORDER shall have no liability with respect to the same. However, if it comes to the knowledge of eORDER that You have packaged any illegal or dangerous substance using the Platform to deliver any illegal or dangerous substance, eORDER shall have the right to report You to the government authorities and take other appropriate legal actions against You.

g. You hereby acknowledge that eORDER shall not be liable for any damages of any kind arising from Your use of the eORDER Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

h. eORDER shall be entitled at any time without giving any reason terminate Your request for any eORDER Service.

i. You hereby agree that eORDER shall not be liable for any conduct or misbehavior or actions of Delivery Partner with respect to any transactions initiated on the Platform. Further, You agree that eORDER has no control over the Items provided to You by the Merchants and therefore, eORDER shall not incur any liability with respect to such Items. However, keeping in mind the interests of the Users, We have informed our Merchants to ensure that Items are packaged properly to avoid any form of spillage or damage to the Item or any issues related to packaging

j. You hereby agree that scheduling and rescheduling a transaction on the Platform depends upon the availability of Delivery Partners around Your area at the time of such scheduling and re-scheduling a transaction. Should You choose to reschedule a transaction on the Platform at a later point of time, You shall cancel the current transaction on the Platform (if initiated) and initiate a new transaction on the Platform, as per Your convenient time.

k. If a transaction initiated by You on the Platform cannot be completed, eORDER shall notify You on the Platform.

l. You agree to provide as much information as possible on the Platform with respect to the Items/services You wish to purchase/avail, using the Platform.

m. eORDER shall use Your location-based information that is captured by eORDER through global positioning system when You are using Your mobile device to request a eORDER Service on its web & mobile app. Such location-based information shall be used by eORDER only to facilitate and improve the eORDER Services being offered to You.

n. We can’t fulfil any tasks which are immoral or unlawful in nature. eORDER reserves the right to refuse to perform any tasks on the grounds of such tasks being immoral/unethical/unlawful/banned either by eORDER’s internal policies or as per the independent discretion of eORDER. eORDER may also refuse to perform any task on the grounds that such task is prohibited under any contract to which we are party.

o. You understand and acknowledge that eORDER by itself does not sell or provide any such Items. eORDER is not responsible for the quality, merchantability or fitness of such Items. Accordingly, in the event of any grievances arising from the transaction initiated by You on the Platform pertaining to purchase or sale of any product from any Merchant, You may contact eORDER support for routing your grievances to the Merchant through the Platform.

p. You hereby acknowledge that if You have any complaint with respect to the eORDER Services, You will first inform eORDER in writing within 24 (twenty four) hours of using such eORDER Services.


3. User Information

a. You are solely responsible for and in control of the information You provide to us. Compilation of User Accounts and User Account bearing contact number and e-mail addresses are owned by eORDER. Further, You understand and agree that certain information will be case sensitive and must be handled with a prudent care.

b. In the case where the Platform is unable to establish unique identity of the User against a valid mobile number or e-mail address, the Account shall be indefinitely suspended. eORDER reserves the full discretion to suspend a User's Account in the above event and does not have the liability to share any Account information whatsoever.


4. Payment Terms

a. Delivery Services: While availing Delivery Service, You shall pay the purchase price of the Item through the Platform.

b. Service Fees: With respect to Delivery Services, You will be charged a separate service fees ("Service Fees"). The Service Fees shall be paid prior to availing any of the eORDER Services.

c. You agree that eORDER may use certain third-party vendors and service providers, including payment gateways, to process the payments made by You on the Platform.


5. Rating

a. You agree that: (i) after completion of a transaction on the Platform, the Platform will prompt the User with an option to provide a rating and comments about the Delivery Partner (with respect to the services performed by the Delivery Partner) and Merchants (with respect to the Items sold/provided by them); and (ii) the Delivery Partner and the Tied-Up Merchants may also be prompted to rate You on the Platform. Based upon such Delivery Partner and Merchant ratings, Your rating score on the Platform will be determined and displayed.

b. eORDER and its affiliates reserve the right to use, share and display such ratings and comments in any manner in connection with the business of eORDER and its affiliates without attribution to or approval of Users and You hereby consent to the same. eORDER and its affiliates reserve the right to edit or remove comments in the event that such comments include obscenities or other objectionable content, include an individual’s name or other personal information, or violate any privacy laws, other applicable laws or eORDER’s or its affiliates’ content policies.

c. Location: You acknowledge and agree that Your geo-location information is required for You to avail the eORDER Services and initiate transactions on the Platform. You acknowledge and hereby consent to the monitoring and tracking of Your geo-location information. In addition, eORDER may share Your geo-location information with Delivery Partners and Merchants (as the case maybe).


6. Cancellation and Refund

a. eORDER shall confirm and initiate the execution of the transaction initiated by You upon receiving confirmation from You for the same. If You wish to cancel a transaction on the Platform, You shall select the cancel option on the Platform. It is to be noted that You may have to pay a cancellation fee for transactions initiated on the Platform for which work has already been commenced by the Delivery Partner or the Merchant, as the case may be. With respect to work commenced by Merchants the cancellation fee will be charged to You which will be in accordance with the cancellation and refund policies of such Merchants.

b. eORDER may cancel the transaction initiated by You on the Platform, if:

·         The designated address to avail the eORDER Services provided by You is outside the service zone of eORDER.

·         Failure to get your response via phone or any other communication channel at the time of confirmation of the order booking.

·         The transaction involves supply/delivery/purchase of any material good that is illegal, offensive or violative of the Terms of Use.

·         [If the transaction involves the purchase of medicines for which a medical prescription prescribed by a medical practitioner is required and for which You have not provided such medical prescription or provided an invalid medical prescription.]

·         Information, instructions and authorizations provided by You is not complete or sufficient to execute the transaction initiated by You on the Platform.

·         If in case of tied-up Merchants, the Tied-Up Merchant outlet is closed.

·         If a Delivery Partner is not available to perform the services, as may be requested.

·         If any Item for which You have initiated the transaction is not in stock with the Merchant.

·         If the transaction cannot be completed for reasons not in control of eORDER.

c. You shall only be able to claim refunds for transactions initiated by You only if You have already pre-paid the fees with respect to such transaction. Subject to relevant Merchant’s refund policy and in accordance therein, You shall be eligible to get the refund in the following circumstances:

Your package has been tampered or damaged at the time of delivery, as determined by eORDER basis the parameters established by eORDER in its sole discretion.

If the wrong Item has been delivered to You, which does not match with the Item for which You had initiated a transaction on the Platform.

eORDER has cancelled the order because of any reason mentioned under Para 6 (b) above.

All decisions with respect to refunds will be at the sole discretion of eORDER and in accordance with eORDER’s internal refund policy (Refund Metrix) and the same shall be final and binding. All refunds initiated by eORDER shall be refunded to the financial source account from which, You have initiated the transaction on the Platform.



7. Eligibility to Use

a. The eORDER Services are not available to minors i.e. persons under the age of 18 (eighteen) years or to any Users suspended or removed by eORDER from accessing the Platform for any reason whatsoever. You represent that You are of legal age to form a binding contract and are not a person barred from receiving using or availing eORDER Services under the applicable laws.

b. eORDER reserves the right to refuse access to the Platform, at any time to new Users or to terminate or suspend access granted to existing Users at any time without according any reasons for doing so.

c. You shall not have more than 1 (one) active Account (as defined below) on the Platform. Additionally, You are prohibited from selling, trading, or otherwise transferring Your Account to another party or impersonating any other person for the purposing of creating an account with the Platform.


8. User Account, Password, and Security

a. In order to use the Platform and avail the eORDER Services, You will have to register on the Platform and create an account with a unique user identity and password ("Account"). If You are using the Platform on a compatible mobile or tablet, You will have to install the application and then proceed with registration.

b. You will be responsible for maintaining the confidentiality of the Account information and are fully responsible for all activities that occur under Your Account. You agree to (i) immediately notify eORDER of any unauthorized use of Your Account information or any other breach of security, and (ii) [ensure that You exit from Your Account at the end of each session.] eORDER cannot and will not be liable for any loss or damage arising from Your failure to comply with this provision. You may be held liable for losses incurred by eORDER or any other User of or visitor to the Platform due to authorized or unauthorized use of Your Account as a result of Your failure in keeping Your Account information secure and confidential. Use of another User’s Account information for using the Platform is expressly prohibited.


9. Intellectual Property Rights

a. The Platform and process, and their selection and arrangement, including but not limited to, all text, videos, graphics, user interfaces, visual interfaces, sounds and music (if any), artwork, algorithm and computer code (and any combination thereof), except any third party software available on the Platform, is owned by eORDER ("EORDER FZ-LLC") and the design, structure, selection, co-ordination, expression, look and feel and arrangement of such eORDER Property is protected by copyright, patent and trademark laws, and various other intellectual property rights. You are not permitted to use eORDER Property without the prior written consent of eORDER.

b. The trademarks, logos and service marks displayed on the Platform ("Marks") are the property of eORDER, except any trademark, logos and service marks of third parties available on the Platform. You are not permitted to use the Marks without the prior consent of eORDER or such third party as may be applicable.


10. Disclaimer of Warranties & Liabilities

You expressly understand and agree that, to the maximum extent permitted by applicable law:

a. The Platform and eORDER Property, eORDER Services are provided by eORDER on an "as is" basis without warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, eORDER makes no warranty that (i) the Platform, eORDER Services will meet Your requirements or Your use of the Platform will be uninterrupted, timely, secure or error-free; (ii) the quality of the Platform will meet Your expectations; or (iii) any errors or defects in the Platform will be corrected. No advice or information, whether oral or written, obtained by You from eORDER shall create any warranty not expressly stated in the Terms of Use.

b. eORDER will have no liability related to any User content arising under intellectual property rights, libel, privacy, publicity, obscenity or other laws. eORDER also disclaims all liability with respect to the misuse, loss, modification or unavailability of any User content.

c. eORDER will not be liable for any loss that You may incur as a consequence of unauthorized use of Your Account or Account information in connection with the Platform either with or without Your knowledge.

d. eORDER shall not be responsible for the delay or inability to use the Platform, eORDER Services or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, eORDER shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond eORDER 's control. You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at Your own discretion and risk, and that You will be solely responsible for any damage to Your computer systems or loss of data that results from the download of such material or data.


11. Indemnification and Limitation of Liability

a. You agree to indemnify, defend and hold harmless eORDER and its affiliates including but not limited to its officers, directors, consultants, agents and employees ("Indemnitees") from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) asserted against or incurred by the Indemnitees that arise out of, result from, or may be payable by virtue of, any breach or non-performance of any obligation, covenant, representation or warranty by You pursuant to these Terms of Use. Further, You agree to hold the Indemnitees harmless against any claims made by any third party due to, or arising out of, or in connection with, Your use of the Platform, eORDER Services, any misrepresentation with respect to the data or information provided by You in relation to the Account, Your violation of the Terms of Use, or Your violation of any rights of another, including any intellectual property rights.

b. In no event shall the Indemnitees, be liable to You or any third party for any special, incidental, indirect, consequential or punitive damages whatsoever, arising out of or in connection with Your use of or access to the Platform or eORDER Property on the Platform.

c. You indemnification obligation under the Terms of Use will survive the termination of Your Account or use of the Platform or eORDER Services.

d. Subject to applicable laws, in no event will eORDER or its employees aggregate liability, arising from or related to the eORDER Services or the use of the Platform shall not exceed AED 100 for any and all causes of actions brought by You or on behalf of You.

e. The Platform and the eORDER Services are only available to Users located in United Arab Emirates. Users shall not access or use the Platform from any other jurisdiction except for United Arab Emirates. If a User access or uses the Platform from any other jurisdiction except for United Arab Emirates, the User shall be liable to comply with all applicable laws and eORDER shall not be liable for the same, whatsoever.

 12. Violation of the Terms of Use

You agree that any violation by You of these Terms of Use will constitute an unlawful and unfair business practice, and will cause irreparable harm to the Company/Client, as the case may be, for which monetary damages would be inadequate, and You consent to the Company/Client obtaining any injunctive or equitable relief that they deem necessary or appropriate in such circumstances. These remedies are in addition to any other remedies that the Company/Client may have at law or in equity. If Company/Client takes any legal action against You as a result of Your violation of these Terms of Use, they will be entitled to recover from You, and You agree to pay, all reasonable attorneys’ fees and costs of such action, in addition to any other relief that may be granted.

 13. Additional Terms

a. We may also require You to follow additional rules, guidelines or other conditions in order to participate in certain promotions or activities available through the Platform. These additional terms shall form a part of this Terms of Use, and You agree to comply with them when You participate in those promotions, or otherwise engage in activities governed by such additional terms.

 14. Link to Third Parties

a. The Platform may contain links to other sites owned by third parties (i.e. advertisers, affiliate partners, strategic partners, or others). eORDER shall not be responsible for examining or evaluating such third party websites, and eORDER does not warrant the products or offerings of, any of these businesses or individuals, or the accuracy of the content of such third party websites. eORDER does not assume any responsibility or liability for the actions, product, and content of any such third party websites. Before You use/access any such third-party websites, You should review the applicable terms of use and policies for such third party websites. If You decide to access any such linked third party website, You do so at Your own risk.

15. Term and Termination

a. The Terms of Use will continue to apply until terminated by either You or eORDER as set forth below. If You object to the Terms of Use or are dissatisfied with the Platform, eORDER Services, Your only recourse is to (i) close Your Account on the Platform by writing to Us at cs@eORDER.ae; and/or (ii) stop accessing the Platform. eORDER will make Your account dormant upon receipt of request in writing.

eORDER may, in its sole discretion, bar your use of the eORDER Services at any time, for any or no reason. Even after your account with eORDER is disabled, dormant or made inactive, the terms agreed by You at the time of registration will remain in effect. This termination shall be effective only once You have cleared all Your dues that You are liable to pay as per the provisions of this Terms of Use.

b. The Company may delist You or block Your future access to the Platform or suspend or terminate Your Account if it believes, in its sole and absolute discretion that You have infringed, breached, violated, abused, or unethically manipulated or exploited any term of these Terms of Use or anyway otherwise acted unethically.

c. Notwithstanding anything in this clause, these Terms of Use will survive indefinitely unless and until eORDER chooses to terminate them.

d. You hereby agree and acknowledge, upon termination, eORDER shall have the right to retain all information pertaining to the transactions initiated by You on the Platform.

 16. Governing Law

This Terms of Use shall be governed by and constructed in accordance with the laws of United Arab Emirates without reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the exclusive jurisdiction of courts, tribunals, fora, applicable authorities at Ras Al Khaimah.

 17. Communications

You hereby expressly agree to receive communications by way of Push Notification SMSs and/or e-mails and/or WhatsApp from eORDER, or other third parties. You can unsubscribe/ opt-out from receiving communications through SMS, WhatsApp and email anytime by contacting us for the same. However, You may still receive communications from our end with respect to Your use of the eORDER Service.

 18. General

a. Amendments: eORDER reserves the unconditional right to modify or amend this Terms of Use without any requirement to notify You of the same. You can determine when this Terms of Use was last modified by referring to the "Last Updated" legend above. It shall be Your responsibility to check this Terms of Use periodically for changes. Your acceptance of the amended Terms of Use shall signify Your consent to such changes and agreement to be legally bound by the same.

b. Notice: All notices from eORDER will be served by email to Your registered email address or by general notification on the Platform.

 Merchant Outlet Offer(s) and Sampling: Terms & Conditions

1. As a registered User, You understand that eORDER is merely a technology intermediary communicating a promotion on behalf of the Merchant and is not in any manner liable for the content hosted or otherwise the Offer extended through the eORDER App.

2. You acknowledge that the product is offered for sale or otherwise offered without any consideration, as the case maybe, by the Merchant and not eORDER.

3. You agree that any product/item procured/purchased by you from the Merchant shall be for your personal consumption.

4. All commercial/contractual terms are offered by and agreed to between User and Merchant(s) alone. The commercial/contractual terms include without limitation price, shipping costs, payment methods, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. eORDER does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Sellers.

5. eORDER does not make any representation or Warranty as to specifics (such as quality, value, saleability, etc.) of the products or services proposed to be sold or offered to be sold or purchased on the eORDER App. eORDER shall not be liable in case the product sold by the Merchant is unfit for use or faulty or rendered unfit during carriage of the same from the point of pick-up to the drop-off point.

6. eORDER does not make any representation or warranty as to the item-specifics (such as legal title, creditworthiness, identity, etc) of any of its Users. You are advised to independently verify the bona fides of any particular Merchant that You choose to deal with on the eORDER App and use Your best judgment in that behalf.

7. eORDER does not implicitly or explicitly support or endorse the sale or purchase of any products or services on the eORDER App. eORDER accepts no liability for any errors or omissions, whether on behalf of itself or third parties.

8. Consistent with eORDER’s Privacy Policy, eORDER may share your information with third parties to manage, expedite and improve the eORDER App services provided to you or otherwise to carry out specific service requests, including any other reason(s) as covered under the Privacy Policy acknowledged by you.

9. eORDER is not responsible for any non-performance or breach of any contract entered into between Users and Merchants. eORDER shall not and is not required to mediate or resolve any dispute or disagreement between Users and Merchants.

10. At no time shall eORDER hold any right, title or interest over the products nor shall eORDER have any obligations or liabilities in respect of such contract.

11. eORDER is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.

12. You shall independently agree upon the manner and terms and conditions of delivery, payment, insurance etc. with the Merchant that you transact with.


As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same. If you cancel your order after it has been confirmed, eORDER shall have the right to charge you 100% order value as cancellation fees.

“The Website Policies and Terms & Conditions may be changed or updated occasionally to meet the requirements and standards. Therefore the Customers’ are encouraged to frequently visit these sections in order to be updated about the changes on the website. Modifications will be effective on the day they are posted”.

Copyright © All rights reserved.

Raffles by eORDER: User Agreement

Last updated on 02 Jan 2024

This User Agreement for our Services (as defined below) is divided into multiple sections. Please read this Agreement carefully before accepting.

The 'eORDER App' and website www.e-order.ae is operated by EORDER FZ-LLC ("eORDER App"), owned by AR International Holding FZ-LLC registered in RAKEZ, Ras Al Khaimah, UAE (together referred to as ("eORDER", "we", "us", "our"). You agree to review this User Agreement in its entirety, where the terms of this User Agreement may be applicable to your use of eORDER App.

You, the user ("user", "you", "your") agree and understand that by clicking and accepting this User Agreement, you confirm to have read, understood, and acknowledged to be bound by our terms to access and use our eORDER websites, eORDER App (together the "Platform").

This User Agreement and Privacy Policy (together the "Terms") set out the basis upon which you can access and use the Platform. The Terms apply regardless of how you access the Platform and regardless of the technologies or devices by which the Platform is made available to you. Other terms and conditions may be applicable to certain specific products, services, offers or raffle draws ("Services") made available on our Platform, either directly or through third-party sites.

Nothing in these Terms affects your statutory rights as a consumer under applicable laws.

1.       eORDER APP

The following provisions apply with respect to your use of any version of the eORDER App.

·         By creating an account on the Platform, you have access to the eORDER App where you may purchase goods and Services.

·         In order to enter a Draw on the Platform, you will need to purchase a product available on the eORDER App. Once you have purchased a product, you will receive a Ticket to enter a Draw. Depending on the outcome of the Draw, you may win Prizes. Please refer to the Draw Terms in this User Agreement for further details of how our Draws work.


·         The personal information you provide in the course of using the Platform will be used in accordance with our Privacy Policy, the terms of which are hereby incorporated into and form part of the Terms.


·         It is imperative for eORDER to ensure that users of the eORDER App are able to enter into legally binding contracts and that minors do not purchase, use, or have access to unsuitable content. Membership and/or use of the Platform is not available to persons under the age of 21 years old or the legal age applicable in your jurisdiction to enter into a contract, if different. By using the Platform, you represent and warrant that you are of the correct legal age to enter into this User Agreement in the jurisdiction you are in, and that all information you submit is accurate and truthful when registering any information with the Platform or providing any information to us.

·         The Platform is not available to users whose membership has been refused, limited, suspended or withdrawn by eORDER.

·         No user may register on the Platform as a member more than once.


·         In order to access the Services and utilise the Platform, you will be required to create an account and register information with us in order to create a membership ("Membership"). You agree that any information provided to us will be complete and accurate, that you will not register under the name of, nor attempt to enter the Membership under the name of, another person, and that you will not adopt a username that we in our sole discretion, deem offensive. We reserve the right to refuse a Membership, or limit, suspend or withdraw access to the Platform to any person at any time and for any reason.

·         You are responsible for promptly updating details of your Membership such that the details are at all times considered true, accurate, current, and complete. If you provide any information that is untrue, inaccurate, not current or incomplete or if eORDER suspects in our sole discretion that such information is untrue, inaccurate, not current or incomplete, or not in accordance with this User Agreement, we have the right to suspend indefinitely, limit or withdraw your Membership and/or your access to the Platform.

·         When registering your account on the Platform in order to create your Membership, you will be required to provide certain information and register a username and password for use of the Platform. To keep your Platform account secure you have to protect your account through reasonable means, and you are responsible at all times for maintaining the confidentiality of, and restricting access to and use of, your Platform account and password.

·         You agree to accept responsibility for all activities that occur under your Platform account. If someone other than you uses the Platform with your login information you will be held accountable for all actions taken in your name.

·         You may not, at any point in time, use any other person's Membership. You agree to reimburse eORDER in full for any costs, expenses and damages caused by improper, unauthorized or illegal use of your Membership and password by you or any person obtaining access to the Platform.

·         You may not transfer or sell your Membership or account details to another party and you undertake that you are solely responsible for all activity conducted on the Platform through the use of your Membership.


·         To fulfil our obligations to you under these Terms, we may wish to communicate with you by email, by other forms of electronic messaging and/or by posting notices on the Platform. You agree to receive communications from us electronically and these electronic communications will satisfy any legal requirement for communications which need to be in writing.


·         You may not access or use the Platform or the Services for any purpose other than the purpose for which we make the Platform or the Services, as applicable, available to you and you may not use either the Platform or the Services in a way that infringes the rights of anyone else or that restricts or inhibits anyone else's enjoyment of the Platform.

·         Without limiting the generality of clause 7.1, when accessing the Platform, or using our Services, you should not:

                                                               i.      post or transmit false, inaccurate, misleading, defamatory, or libellous content (including but not limited to during the registration process);

                                                             ii.      violate any third-party rights, including intellectual property rights;

                                                           iii.      advertise to, or solicit, any user to buy or sell any Services, except with the express written approval of us;

                                                           iv.      transmit chain letters or junk email to other users;

                                                             v.      use any information obtained from the Services in order to contact, advertise to, solicit or sell any products or services to any user without their prior explicit consent;

                                                           vi.      attempt to impersonate another user or person;

                                                          vii.      use the username or account of another user;

                                                        viii.      use any information obtained from the Services and Platform in order to harass, abuse or harm another user or person;

                                                            ix.      accepting payment of anything of value from a third person in exchange for your performance of any commercial activity on or through the Services on behalf of that person;

                                                             x.      use the Platform in a manner inconsistent with any and all applicable laws and regulations; and

                                                            xi.      otherwise, incur any liability to the Platform or us.

·         You may not copy, modify, distribute, sell, or lease any part of the Platform. Unless law prohibits such restriction or you have our written permission, you may not reverse engineer or attempt to extract the source code of the Platform. You may only access the Platform through the interfaces that we provide for that purpose (for example, you may not "scrape" the Platform through automated means or "frame" any part of the Platform), and you may not interfere or attempt to disrupt the Platform.

·         You may not attempt to gain unauthorized access to any portion or feature of the Platform, or any other systems or networks connected to the Platform, or to any of the Services offered on or through the Platform, by hacking, password "mining" or any other illegitimate means.

·         You agree that you will not take any action that imposes an unreasonable or disproportionately large load on the infrastructure of the Platform or our systems or networks, or any systems or networks connected to the Platform or to us.

·         You agree not to use any device or software to interfere or attempt to interfere with the proper working of the Platform or any transaction being conducted on the Platform or with any other person's use of the Platform.


·         If you make a payment for one of our Services available on our Platform, the details you are asked to submit will be provided directly to our payment provider via a secured connection. Please ensure you have read the applicable terms and conditions provided by your bank prior to the transaction.

·         Multiple transactions by you on our Platform may result in multiple postings to your monthly credit or debit card statement.

·         The product prices displayed on our Platform are not inclusive of VAT. You may be charged in AED (United Arab Emirates' Dirham) or US Dollar (United States Dollar) depending on where you are using the Platform from and what type of credit or debit card you are using. In such cases, there may be slight discrepancies in values due to changes in foreign exchange rates. We are not responsible and shall not compensate you for any loss that occurs due to these rate fluctuations. eORDER gives no warranties or representations whatsoever in relation to the exchange rates it provides for any transaction and is under no obligation to provide the best or most competitive exchange rates available.

·         For any defective products sold by eORDER, we will offer you a remedy in compliance with applicable laws. You acknowledge and agree that any refunds requested by you may affect your participation in Draws and chance to win Prizes (as set out in more detail in the Draw Terms). This is because your entry into the Draws are directly correlated to your purchase of the products and Services available on the Platform.


·         The Platform and the materials on the Platform, including without limitation, the text, software, scripts, graphics, photos, sounds, music, videos, interactive features and the like ("Materials") and the trademarks, service marks and logos contained therein ("Marks"), are owned by or licensed to eORDER, and are subject to copyright and other intellectual property rights under UAE and foreign laws and international conventions.

·         In connection with the Services, the Platform may display certain content belonging to third parties. Use of this content may be subject to a license granted by third parties to eORDER. You shall, in no event, reverse engineer, decompile, or disassemble such content and nothing herein shall be construed to grant you any right in relation to such content. Materials on the Platform are provided to you "as is" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners.

·         eORDER reserves all rights not expressly granted herein to the Platform and the Materials. You agree to not engage in the use, copying, or distribution of any of the Materials other than as expressly permitted herein, including any use, copying, or distribution of Materials of third parties obtained through the Platform for any commercial purposes. You agree not to circumvent, disable or otherwise interfere with security-related features of the Platform or features that prevent or restrict use or copying of any Materials or enforce limitations on the use of the Platform or the Materials therein.

·         Content displayed on or through the provision of the Services are protected by copyright as a collective work and/or compilation, pursuant to copyrights laws, other laws, and international conventions. Any reproduction, modification, creation of derivative works from or redistribution of the Platform, the Materials, or the collective work or compilation is expressly prohibited. Copying or reproducing the Platform, the Materials, or any portion thereof for further reproduction or redistribution is expressly prohibited.

·         You will be exposed to Materials from a variety of sources, and, as far as the applicable law allows, eORDER is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Materials, and you agree and assume all liability for your use of any such Materials.


·         The use of any third-party application is subject to any terms and conditions provided with such third-party application and is not governed by us. eORDER is not responsible for any third-party applications, and you acknowledge that such applications may be modified or removed by their original publisher and/or respective rights owner at any time. You assume all responsibility and risk of use of any third-party applications (including any content therein) and eORDER hereby disclaims any and all liability to you or any third-party related thereto.

·         eORDER does not have any obligation to examine or scan third-party applications, for any purpose, and is not responsible for the accuracy, completeness, appropriateness or legality of any third-party applications. The fact that a third-party application is available via any online platform or otherwise is not an endorsement, authorization or representation of eORDER 's affiliation with any third-party, nor is it an endorsement of such third-party application and you hereby waive any legal or equitable rights or remedies you have or may have against eORDER with respect thereto. eORDER exercises no control over third-party applications, products, services, software or any online platform and we are not responsible for their performance, do not endorse them, and are not responsible or liable for any content, advertising, or other materials available through any third-party applications, products, services, software and any online platform. We are not responsible or liable, directly or indirectly, for any damage or loss caused to you by your use of or reliance on any goods or services available through the third-party applications, products, services, software and any online platform.


·         To offer a reliable and enjoyable service we need to fix bugs, install updates and perform general diagnosis and maintenance. We cannot warrant that the Platform and Services will always be uninterrupted, problem-free, free of omission, or error-free. To the extent allowed by law, the Materials and function of the Platform, and Services, are provided on an "as is" basis without warranties of any kind, whether expressed or implied.

·         Information obtained on the Platform may not always be accurate. We use other providers to provide data on which we base the information detailed on the Platform. We try to make sure that the data is correct and up to-date together with our partners, but we cannot guarantee that it will always be.


·         To the maximum extent permissible by applicable law, we, our group entities, subsidiaries and affiliates ("Companies"), and their respective suppliers, and any of their owners, officers, directors, managers, members, agents, and employees:

                                                               i.      shall not be responsible for any infringement or transaction dispute, including, but not limited to, transaction disputes about quality, safety, breach of warranty, and the payment by you;

                                                             ii.      are not liable for any direct, indirect, punitive, incidental, special, or consequential damages or loss (including, without limitation, incidental and consequential damages, loss of revenue or anticipated profits, loss of goodwill, loss of business or damages resulting from lost data or business interruption) arising out of, or in a way connected with the use or inability to use the Platform and the Services, whether based on warranty, contract, tort (including negligence), or any other legal theory, and whether or not we advised of the possibility of such damages;

                                                           iii.      exclude any and all liability for damages caused by any problems or technical malfunction of any telephone network or lines, computer online systems, servers or providers, computer equipment, software, failure of any communications due to technical problems or traffic congestion on the internet or on the Platform or combination thereof, including any injury or damage to any users or to any person's computer related to or resulting from use of the Platform; and

                                                           iv.      expressly disclaim all warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement.

·         In conjunction with the limitation of warranties as explained herein, you expressly understand and agree that our maximum liability for any claim against us shall be limited to an amount of AED 100, for use of our Platform and/or Services.


·         You agree to defend, indemnify and hold harmless eORDER and its Companies, and its and their officers, directors, shareholders, successors, assigns, agents, service providers, suppliers and employees, from and against any and all claims, damages, obligations, losses (whether direct, indirect or consequential), liabilities, costs or debt, and expenses (including but not limited to legal fees) arising from: (i) your breach of any provision of this User Agreement; (ii) your breach of any third-party right, including without limitation any copyright, trademark, trade secret or other intellectual property, or privacy right; (iii) your use of the Platform or the Services, or (iv) any claim that the Platform, Services or any Materials caused damage to you or a third-party. This defence and indemnification obligation will survive termination, modification or expiration of this User Agreement and your use of the Services and the Platform.


·         eORDER may establish limits from time to time concerning use of the Services, including among others, the maximum number of days that content will be maintained or retained by the Service, the maximum number and size of postings, e-mail messages, or other content that may be transmitted or stored by the Services, and the frequency with which you may access the Services or the Platform.

·         eORDER reserves the right at any time to modify or discontinue the Service on the Platform (or any part thereof) with or without notice (without the need for a court order), and that eORDER shall not be liable to you or to any third-party for any such modification, suspension or discontinuance of the Service.

·         In the event of termination, you will no longer be authorized to access the Platform or your Membership, and we reserve the right to use any means possible to enforce this termination. You undertake to immediately notify eORDER of any unauthorized use of your Membership or any other security breach.

·         Termination or limitation of your access or use will not waive or affect any other right or relief to which we may be entitled at law.


·         Under no circumstances will we be held liable for any delay or failure or disruption of the Services delivered through the Platform or any disruption to the Platform itself resulting directly or indirectly from acts of nature, forces or causes beyond our reasonable control, including, without limitation, Internet failures, computer, telecommunications or any other equipment failures, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, shortages of labour or materials, epidemics, pandemics, fires, floods, storms, explosions, acts of God, war, governmental actions, orders of domestic or foreign courts or tribunals or non-performance by third parties.


·         Severability: If any provision of these Terms is held by a court of competent jurisdiction to be invalid, illegal or unenforceable and can be deleted without altering the essence of these Terms, the invalid, illegal or unenforceable provision will be severed and the remaining provisions will remain in full force or effect.

·         No Waiver: Any failure by us to enforce any terms set out in these Terms or other policies with you is not a waiver of our rights to enforce those terms.

·         Assignment and third-party rights: You may not assign or sub-contract any of your rights or obligations under these Terms to any third-party unless we agree in writing. We may assign, transfer or sub-contract any of our rights or obligations under these Terms to any third-party at our discretion and without the need for your consent or the requirement to provide you with notice.



·         The Terms shall be governed by and construed under the laws of the RAKEZ, Ras Al Khaimah, United Arab Emirates.

·         These Terms may be published in English and Arabic. If there is any inconsistency between the English text and the Arabic text, the English text will prevail apply. 


·         You can contact us at: info@eorder247.com.


·         In addition to your agreement with the Terms, the following provisions apply with respect to you participating in our raffle draws ("Draw(s)") and winning the prizes ("Prize(s)").

·         We may amend these Draw Terms at any point in time without notice and the amendments will take effect once they have been displayed on the Platform. You acknowledge and agree that it is your responsibility to review these Draw Terms periodically to familiarize yourself with any modifications. Your continued use of the Platform and/or entry into Draws following any amendments shall be construed as acceptance of those amendments.

·         Draws will be approved by the relevant authorities in the UAE and are in accordance with the guidelines (as such they may be amended from time to time). A valid permit number will be issued for each respective Draw. Where Draws are being run from any other jurisdiction outside the UAE where we operate from, eORDER will obtain the necessary regulatory requirements and permits as stipulated by the law in such jurisdiction.

·         Only users with a valid Membership to the Platform that satisfies all the Terms are eligible to enter into our Draws.

·         The types of Draws vary on the Platform. Each product purchased on the eORDER App are in accordance with these Terms is associated with a specific type of Draw whereby a user is awarded at least a single complimentary ticket ("Ticket") to that specified Draw after purchasing the product.

·         If you purchase a product on the eORDER App, you will awarded reward points within the app wallet:

                                                               i.      Customers can use these rewards points to obtain discount when purchasing for our shopping categories like Foos, Groceries, bakery etc...

·         eORDER reserves the right, without prior notice, to consider any unutilized credit in your Wallet waived by you after a reasonable amount of time.

·         Ticket numbers are computer generated and may not be sequential to the order in which the products they are associated with are purchased. You cannot choose Ticket numbers as they are generated only upon checkout and completion of purchase of the associated products.

·         Tickets awarded to you through your use of our Platform are neither refundable nor transferable and are owned solely and exclusively by you.

·         The length of each Draw varies and the date when the Prizes are awarded can occur on any day of the week for the Draws that have 'sold out' a minimum of 24 hours prior to the day of the Draw. The Draw shall occur in the presence of a government representative, unless the government authority approves otherwise, and as such the results of any Draw are not subject to negotiation, interference, challenge, or argument by a user. The Draw date will be subject to the government representative's availability.

·         The deadline to enter any Draw using your Ticket is prior to the sell-out of all products specified within the Draw, or prior to the closure of the Draw (which happens before the Draw date); or, in the case of a timed Draw, prior to the end of the timer displayed on the campaign box of the specific Draw. The period of the Draws can be extended at eORDER 's sole discretion, and we will notify you of any such extension.

·         Winners of the Draws are selected by the government representative and will be notified on the day the Draw occurs. The names of winners may also be announced in the local and regional press as well as on the Platform and our associated social (online) media profiles, unless you specifically advise us otherwise in writing prior to the Draw. Unless otherwise specified, the number of winners per Draw will always be one (1).

·         On the Draw day, an email will be sent to the registered email on the Platform detailing the next steps and how you can claim the Prize, which may include the following:

                                                               i.      In the event the winner is based in the United Arab Emirates, then he/she needs to collect the Prize from our premises within sixty (60) calendar days and present valid identification as may be required, in our sole discretion, in order to collect the Prize. Failure to collect the Prize within this time period WILL result in us transferring the Prize to the government authority after which eORDER will have no further responsibility with respect to the Prize. Post transfer, the winner must liaise with the government authority whereupon he/she will be subject to their terms and conditions.

                                                             ii.      In the event a winner does not reside in the United Arab Emirates, we will either courier the Prize to the winner by air or land, or ship the Prize to the winner’s country of residence (nearest seaport as selected by us in our sole discretion) at the cost of the winner. We can also insure the shipment of the Prize at the cost of the winner. Collection from the port and clearance through the port and customs shall be the responsibility, and at the cost, of the winner. Accordingly, all local taxes, custom duties, and any other form of expense beyond shipping and delivery at the port will be paid by the winner.

·         Once a Prize is handed to/collected by the courier/handler for international delivery, risk and responsibility will transfer to the winner and we no longer hold claim nor responsibility for any damage/injury incurred in transit, or upon delivery.

·         By entering the Draw, all winners consent to the use of any and all content made by or provided to us. This includes but is not limited to the use of their name, photographs, videos, call recordings and other material created during the Draw, in the local and regional press, on the Platform and on any social (online) media profile associated with us. You may choose to withdraw your consent at any time, but this may affect your entrance into a Draw.

·         All Prizes displayed on our Platform will be awarded, as displayed, with only minor (if any) physical changes.

·         Where the registration or transfer of ownership of a Prize is necessary, such registration or transfer of ownership will be made against the name of the winner only, as it appears on the winning ticket. By entering the Draw of a Prize where registration or transfer of ownership is necessary, you agree that you meet the required government and regulatory criteria to receive such registration or transfer of ownership.

·         If any winner is subsequently found ineligible to participate in the Draw, we may at our sole discretion reclaim the Prize or dispose of the same in such a manner and to such person as we deem fit. All such decisions will be in line with applicable laws.

·         We will not be responsible for arranging any insurance, including travel insurance, medical insurance, transport, meals, or any other expenses of a personal nature incurred by the winner in the collection of the Prize, unless otherwise agreed by us in writing.

·         We will not be responsible for claims, damages, or expenses of any nature whatsoever for any loss, illness, bodily injury, including death, of or to any winner and/or any third-party during and/or in course of usage of any Prize or due to any defects in any Prizes.

·         Winners are responsible for any and all tax liability where applicable.

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